Manager I

Department of Motor Vehicles

2/18/2011

Special Service Award (Silver)

On February 18, 2011, at approximately 12:30 p.m., a Hollywood DMV employee was helping a female customer renew her driver’s license. The customer was given a temporary license and advised that the actual license would be mailed to the address she provided on the application. When she heard this, the woman became infuriated, banged the counter with her fist, and stormed away. As she approached the building exit, she suddenly grabbed an innocent woman by the hair and started punching her in the face. The victim was waiting for her husband who was taking a test and just happened to be sitting near the exit. Lobby employees notified Manager I, Nedra Cartwright-May. Ms. Cartwright-May immediately responded and pulled the woman off the victim. Ms. Cartwright-May took the woman’s car keys as she attempted to leave the building, and contained her until the Los Angeles Police Department arrived and arrested her for battery. Witnesses at the scene said they did not intervene because they thought the woman might have a gun or a knife.