Manager I

Department of Motor Vehicles

3/2/2011

Special Service Award (Silver)

On March 2, 2011, at approximately 12:15 p.m., a man was causing a disturbance in the Hawthorne DMV and Manager I, Conrad Rivarde, asked him to leave. Instead of leaving however, he jumped on the ledge of a workstation saying, “they are going to kill me!” Mr. Rivarde approached the man and demanded he get down. Although the man initially complied, within seconds he jumped back on the ledge and fell backwards into the work area, got up and started running around. 911 received over 20 different calls about the man from customers within the DMV. Mr. Rivarde caught up with and grabbed the man who appeared disorientated and paranoid. The man broke free and started running towards the rear of the work area, looking behind him as if someone was chasing him. He grabbed a female manager and held her in front of him like a shield and then shoved her away. In an effort to apprehend the man, Mr. Rivarde tackled him and they struggled on the floor. The man struck Mr. Rivarde in the face and escaped. Manager I, Kathy Myles-Daniels, intervened by grabbing the man and telling him to calm down while advising staff to clear the area. Licensing Registration Examiner Geoffrey Holmes was returning back to the office after administering a driving exam and was informed about the situation taking place inside. Mr. Holmes ran into the building, saw Ms. Myles-Daniels struggling with the man, and approached to assist with the situation. Realizing they were in close proximity to a stockroom, Ms. Myles-Daniels, Mr. Rivarde, Mr. Holmes and a security guard put the man inside the stockroom and together they restrained him until police arrived. The man was arrested and found to be under the influence of narcotics.